helping hospitals grow their relationship with staff, patients and physicians by moving the conversation online
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  • who we are


    Nick Dawson bridges the gap between healthcare operations and social media.  With more than 12 years experience in hospital operations, he understands what makes healthcare tick. As the champion of a social media pilot, Nick is the Director Community Engagement at Bon Secours Richmond Health System. In addition to those duties he is also the Director of Revenue Cycle for a 14 hospital system, he has worked for other multi-hospital systems, and consulted as part of a major health IT and strategy vendor.

    As a self-professed geek, Nick has earned his stripes as an active user of social media tools; writing about healthcare and process improvement. His unique understanding of both healthcare and deeply networked groups enables him to help organizations with customer service and operational improvements across the country.  Nick understands that it is all about connecting people, not just the tools   He believes in helping organizations grow their relationships with employees, patients and physicians by encouraging the conversation to take place online.

    Nick is a member of the Healthcare Financial Management Association and can frequently be found posting about healthcare and cooking on his blog, twitter and Flickr.